Warranty code & Return policy

General requirements
- The warranty code is governed by the rights and laws of the EU country in which the client orders.
- The warranty code adjusts the basic conditions for- and the means of, reclamation of goods and subsequent claims stemming from the warranty, in accordance with law nr. 40/1964 of the Czech Civil Code of Law (henceforth referred to as the “civil code”) and nr. 634/1992 of the consumer protection law. If the buyer is an entrepreneur, the warranty follows law nr. 512/91 of the Czech Commercial Code.
- The warranty code deals with the reclamation of goods which are under warranty, or are in conflict with the contract.
Warranty
According to the law, all goods are subject to warranty. If there is a defect on the good within the warranty period, please send the good back together with the certificate of delivery, bill or another document providing evidence of purchase in our shop (copies of documents are accepted as well), with a description of the defect(s) and proposed resolution. If you do not supply a proposed resolution, the reclamation will be done in accordance with the law. The reclamation will be processed within 30 days from placing the claim. The warranty is not valid for claims submitted on the last day of the warranty period and for goods where the defects/wear are due to everyday usage. Wear appropriate to the length of time the product was used for cannot be considered a defect, as well as defects caused by improper usage and maintenance. All dispatched goods go through rigorous controls. The seller is obliged to provide warranty in a written form, if the consumer demands so. If the warranty exceeds the warranty limit enforced by law, the seller sets the conditions and scope of the extended warranty.

Conflict with the contract
If the defect becomes apparent in the first 6 months from the fulfillment, it is considered to have existed during the transaction, unless proven otherwise or unless it is in conflict with the nature of the good. In this case the buyer has the right to choose between the repair (if the defect is repairable) and the exchange of the good for one which is not defective. If such procedure is not possible, the buyer has the right to appropriate discount or withdrawal from the contract. If you have received a good different from the one which you have ordered, or have received a defective good, send it back to us unused, undamaged and in the original packaging together with the certificate of delivery (or its copy), with a description of the defect(s). We will send you the correct good, or a defect-free one, free of charge. Please select appropriate packaging when dispatching the good, so that the good is not damaged during transport (e.g. use a box when dispatching a reinforced bra, not an envelope). The customer dispatches the goods on his/hers own risk and costs, to the address of the service seller.